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Thank you for attending Katie's session! Below, you will find various links to third-party resources; Katie Rigsby makes no representations about the accuracy of the information contained on the websites/links. It is the end user's sole responsibility to verify the accuracy of all third-party information.  Katie Rigsby Inspires, LLC is not liable for the content on those websites.

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Ten Dos and Don'ts of Coaching Conversations

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How To Diffuse Aggression – Conflict Resolution Tips

How to Deal with Angry Customers

  • Avoid language that isolates the customer or suggests their concerns aren’t valid.

  • Use words like “absolutely” and “definitely” instead of “actually” or “unfortunately.”

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