With more than two decades of on-site and corporate experience, Katie Rigsby delivers engaging, results-driven professional development that inspires growth, strengthens teams, and enhances performance. Her sessions combine real-world insight with practical strategies that help professionals excel in customer service, sales, leadership, marketing, and operations.

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While Katie specializes in the multifamily housing industry, many of her programs can be easily customized for a range of business environments, including hospitality, retail, healthcare, education, and corporate teams. The list below highlights some of the most requested topics, but this is not a complete list. Katie tailors her sessions to meet your organization’s goals, audience, and desired outcomes.

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Performance & Productivity
 

Time Management & Productivity

Balancing priorities is a skill. Katie's time management or productivity sessions help professionals identify time wasters, prioritize effectively, and boost productivity without burnout.
Applies to: All industries — ideal for managers, executives, and on-site teams.

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Motivating the Modern Workforce

Keeping teams engaged requires more than incentives — it’s about connection, recognition, and purpose. Partner with Katie for strategies to inspire enthusiasm and sustain performance.
Applies to: Multifamily, corporate offices, education, and service-based teams.

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Customer Service Excellence

Exceptional service drives success. Learn how to create meaningful connections, exceed expectations, and turn challenges into opportunities that build loyalty and trust.
Applies to: Multifamily, hospitality, healthcare, and service industries.

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Leadership & Culture
 

Leadership & Accountability

Great leaders create great teams. Katie equips supervisors with tools to communicate effectively, set expectations, and coach with confidence — fostering accountability and growth.
Applies to: Property management, corporate leadership, and nonprofit organizations.

 

Team Building for Better Results

Strong teams don’t happen by accident. Through interactive activities and real-world insight, these sessions strengthen communication, collaboration, and trust.
Applies to: Any team-based workplace — from onsite staff to executive leadership groups.

 

Motivation Through Management

Learn how to create an environment where employees feel valued, empowered, and invested in their success — leading to stronger performance and retention.
Applies to: Multifamily, customer service, and corporate environments.

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Sales, Marketing & Communication
 

Sales Strategies That Work

Selling is about solving problems, not pushing products. Katie teaches consultative selling techniques that help professionals identify needs, communicate value, and close with confidence.
Applies to: Multifamily leasing, B2B sales, and customer-facing professionals in any industry.

 

Marketing That Matters

Marketing is more than promotion — it’s about purpose. Katie's marketing sessions explore creative ways to attract, engage, and retain customers through planned outreach, digital tools, and community connection.
Applies to: Multifamily communities, small businesses, and corporate marketing teams.

 

Supplier Success

For supplier partners, relationships are most important. Katie helps vendors understand client needs, communicate effectively, and bring value beyond their products.
Applies to: Multifamily suppliers, vendor partners, and B2B professionals.

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Industry Essentials
 

Fair Housing Fundamentals

Understanding Fair Housing laws is crucial for compliance and professionalism in property management. Katie simplifies complex regulations through relatable examples and practical guidance.
Applies to: Multifamily professionals, real estate, and housing-related fields.

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Maintenance Matters

Maintenance professionals are often the face of the community. Katie's maintenance sessions focus on communication, professionalism, and service excellence to elevate the resident experience.
Applies to: Multifamily, facilities management, and maintenance service providers.

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